Wilsons Furnishers Limited, trading as https://floorcover.co.uk
Last modified: 1 October 2022
It is important to us that you trust how we handle your personal information. Please read our policy to discover what data we collect and why, how we use the information we collect and the choices you have. We’ve tried to keep it clear and concise, however if you do have any questions, please get in touch by calling us on 07960070098 or emailing us at info@floorcover-gjxlft5gtg.live-website.com.
Having your personal information allows us to do many things. We can accept your order, process your payment and deliver your purchases. When you subscribe to our mailing list, you allow us to keep in touch with you so we can inform you of any developments we think would interest you, such as special offers and discount codes etc. Through data collection, we can contact you and serve you more effectively.
1. We will not collect or store any of our customer’s personal information unless it is permitted or required by applicable law.
2. Any personal information we hold or process will be kept up-to-date, and destroyed as soon as the reason for its collection or processing has lapsed.
We collect information to provide, maintain, and improve our products and services. The data we collect can help us in simple ways, such as having a contact phone number to communicate an issue with your order, as well as more complex ways, such as helping us identify any difficulties when using our website, or helping us determine which new products our customers would like to buy from us. Below we have listed full details on the information we collect, why we collect it, and the ways we use it.
When you place an order with us, we collect personal information which allows us to process your purchase. We collect your name and address to identify you as a customer and deliver the item to you. We collect your email and telephone number to send you notifications on the status of your order, including any issues or delays with delivery, and we collect payment information to allow us to process your payment.
Where we have your permission, we will use your e-mail address to provide you with information on our products, services, promotions and special offers, i.e. if you sign up to our newsletter at floorcover.co.uk.
If you supply your email address, even if you do not place an order with us, we may pass your email to a third-party organisation, for example digital advertising networks such as Google and Facebook, to offer you the opportunity to purchase from us. Your email address will not be used for any other purpose and will not be held on file by ourselves or any third-parties after the reason for collecting it has lapsed.
We will at times monitor and record communications between you and our Customer Services Team (including telephone conversations and emails) for quality assurance and compliance purposes.
We also store personally identifiable information to ensure a fair use policy, for example to monitor one-time use discount codes.
We collect data on purchases made with us for marketing purposes, such as market analysis, customer segmenting, and conducting research on statistical and testing information. We use this data to provide custom content that you are likely to find more interesting.
You have the right to:
– Access your information
– Unsubscribe from our mailing list or withdraw any other type of consent
– Request a copy of your personal information that we hold
– Correct or update your information
– Delete your personal information, or restrict how we use your information, unless we are legally obliged not to
– Alter your personal information so you are not identifiable
– Lodge a complaint with your local data protection authority
For more information on these rights, or to exercise any of them, please contact our Data Protection Officer on dataprotectionofficer@floorcover-gjxlft5gtg.live-website.com.
If you have any queries about this Privacy Policy, or if the personal data we hold about you is not up to date, please contact our Data Protection Officer on dataprotectionofficer@floorcover-gjxlft5gtg.live-website.com.
If you have any feedback on our website, or if you have a complaint regarding an order, please use our website contact form at floorcover.co.uk/contact-us
If you would like to make a complaint regarding our use of your personally identifiable information, we would appreciate if you could contact our Data Protection Officer on dataprotectionofficer@floorcover-gjxlft5gtg.live-website.com. Our DPO will endeavour to resolve any issues quickly and to your satisfaction. You also have the option to issue a complaint to the Information Commission Office (ICO) on +07960070098
This Privacy Policy is provided by Floor Cover Limited.
Any changes we may make to our Privacy Policy will be posted on this page and, where appropriate, notified to you by e-mail.
